Terms & Conditions

These Terms and Conditions govern your use of Beyound Bespoke PTY LTD's website and services. By engaging our services or making a booking, you accept these terms in full.

1. About Us

Beyound Bespoke PTY LTD is a Private Limited company registered in Australia. Registry / Registration Number: 704118605. We provide travel planning and concierge services through beyoundbespoke.com.

2. Booking Responsibilities

When you make a booking through Beyound Bespoke, you confirm that:

• All information provided is accurate and complete
• You are over 18 years of age and legally authorised to make the booking
• You accept these terms on behalf of all travellers in your group
• You hold, or will obtain, valid travel documentation including passports and visas
• You will take out appropriate travel insurance prior to departure

3. Payment Terms

All prices are quoted in Australian dollars (AUD) inclusive of GST where applicable. Payment instructions are provided with your booking confirmation. By providing payment information, you authorise Beyound Bespoke to charge the amounts agreed. Full balance is due no later than 45 days prior to departure unless otherwise agreed in writing.

4. Pricing

Prices are subject to change prior to booking confirmation. Once a booking is confirmed and deposit received, the price is locked in unless changes are requested by the client. Surcharges may apply for flights, fuel levies, or government taxes that change after confirmation — we will notify you of any such changes promptly.

5. Cancellation Terms

Cancellations must be submitted in writing. Refund entitlements are outlined in our Refund Policy, which forms part of these Terms and Conditions.

6. Changes to Bookings

Amendment fees may apply for changes made after booking confirmation. Changes requested within 30 days of departure are subject to availability and may not be possible. Beyound Bespoke reserves the right to pass on any supplier amendment fees.

7. Travel Insurance

Beyound Bespoke strongly recommends that all travellers purchase comprehensive travel insurance including cover for medical emergencies, trip cancellation, and personal liability. We do not provide travel insurance and are not responsible for losses that would have been covered by insurance.

8. Passports, Visas, and Health Requirements

It is the traveller's responsibility to ensure valid travel documentation for all destinations visited. Beyound Bespoke may provide general information but is not responsible for any delays, losses, or expenses resulting from inadequate documentation or failure to meet health requirements.

9. Liability Limitations

Beyound Bespoke acts as an agent for airlines, hotels, and other service providers. We are not liable for:

• Acts or omissions of third-party suppliers
• Delays, cancellations, or changes caused by suppliers
• Loss, damage, or injury beyond our direct control
• Events of force majeure

Our maximum liability to you in connection with any booking shall not exceed the amount paid by you to Beyound Bespoke for that booking.

10. Complaints

In the event of a complaint, please contact us immediately at support@beyoundbespoke.com. We will acknowledge your complaint within 2 business days and aim to resolve it within 14 business days.

11. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Contact

Beyound Bespoke PTY LTD (Registration No. 704118605)
Australia
Email: support@beyoundbespoke.com