Refund Policy
Last updated: 13 November 2026
This Refund Policy applies to all services provided by Beyound Bespoke PTY LTD ("Beyound Bespoke"). By making a booking or payment, you agree to the terms below.
1. Consultation Fees
Initial consultations are provided free of charge. A planning deposit of $499 AUD may apply upon confirmed engagement. This fee is non-refundable once planning work has commenced, but may be credited toward your total booking value if you proceed to book a package within 60 days.
2. Booking Deposits
A deposit is required to confirm most bookings. Deposit amounts vary by package and destination:
- Standard packages: 25% of total package value
- Premium / bespoke packages: 30–50% of total package value
- Concierge retainer: First month's retainer fee
Deposit amounts and payment instructions are provided in your booking confirmation.
3. Cancellation Policy
Cancellations must be submitted in writing to support@beyoundbespoke.com. Refund entitlements depend on how far in advance notice is given:
| Notice Given Before Departure | Refund of Total Package Value |
|---|---|
| More than 60 days | Full refund minus deposit |
| 31–60 days | 50% refund |
| 15–30 days | 25% refund |
| 8–14 days | 10% refund |
| 7 days or less | No refund |
4. Supplier Cancellations
In the event of cancellations initiated by airlines, hotels, or other suppliers, Beyound Bespoke will endeavour to recover amounts paid to those suppliers on your behalf. Recovery is subject to individual supplier cancellation and refund terms, and may take 30–90 days to process. Beyound Bespoke is not liable for supplier-initiated cancellations beyond our reasonable control.
5. Force Majeure
No refunds are guaranteed in cases of force majeure events including but not limited to natural disasters, pandemic-related travel restrictions, war, or government-imposed travel bans. Beyound Bespoke will work with affected clients to arrange credits, postponements, or partial refunds where possible.
6. Concierge Retainer Services
Monthly concierge retainers are billed in advance and are non-refundable for the current month once services have commenced. You may cancel future months with 7 days' written notice.
7. How to Request a Refund
To initiate a refund, email support@beyoundbespoke.com with your booking reference, full name, and reason for cancellation. We will acknowledge your request within 2 business days and process eligible refunds within 10–14 business days to the original payment method.
8. Consumer Law Rights
Nothing in this policy limits your rights under the Australian Consumer Law, including rights relating to services not delivered with due care and skill.
9. Contact
Questions about this policy: support@beyoundbespoke.com