Privacy Policy

Beyound Bespoke PTY LTD ("Beyound Bespoke", "we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information when you submit a booking enquiry, contact us, or use our website. This may include:

• Full name, email address, phone number, and postal address
• Travel preferences, dates, and budget information
• Booking and payment references (we do not collect card details through the enquiry form)
• Passport details where required for travel bookings
• Communications you send us

2. How We Use Your Information

We use your personal information to:

• Process and manage your travel bookings and enquiries
• Provide personalised travel planning and concierge services
• Send booking confirmations and travel documentation
• Communicate about your bookings or enquiries
• Send marketing communications (only with your consent)
• Comply with our legal obligations

3. Disclosure of Your Information

We may disclose your personal information to:

• Airlines, hotels, and tour operators to facilitate your bookings
• Payment providers identified in your booking confirmation, where applicable
• Our staff and authorised service providers under confidentiality obligations
• Government and regulatory authorities where required by law

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Overseas Disclosure

Some of your personal information may be disclosed to overseas recipients (such as international hotels or airlines) to facilitate your travel bookings. We take reasonable steps to ensure these recipients handle your information in a manner consistent with Australian privacy standards.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, modification, disclosure, or loss. Our enquiry forms do not request or store payment card details.

6. Cookies

Our website uses cookies to improve functionality and user experience. You can disable cookies in your browser settings, though some features may not function correctly. For more information, see our Cookie Policy.

7. Access and Correction

You have the right to access and correct the personal information we hold about you. To make a request, contact us at support@beyoundbespoke.com. We will respond within 30 days.

8. Complaints

If you have a complaint about how we have handled your personal information, please contact us at the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Contact Us

Beyound Bespoke PTY LTD (Registration No. 704118605)
Australia
Email: support@beyoundbespoke.com